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Articles by James Stinson»
Bring Down the Cost of Outsourcing: Outsourcing to the Philippines
Published 2008-01-18
| By looking beyond India, other countries in Southeast Asia such as the Philippines may become viable options in outsourcing business processes.
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Outsourcing Data Entry Services
Published 2008-01-18
| By outsourcing data entry services to the Philippines, you can be sure that the service will be very professional and that they will be done on a timely manner
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Understanding Cultural Differences Key to Successful Outsourcing
Published 2008-01-19
| Cultural difference can be a factor in outsourcing industry and a way to combat cultural issues is through understanding.
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Chat Support in the Outsourcing Industry
Published 2008-01-19
| Chat support is the new way to deal with customers and its becoming a trend in outsourcing industry.
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Bring Down the Cost of Outsourcing
Published 2008-01-19
| Find out why India is considered as a number one destination in outsourcing industry.
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Current Trends in Offshore Outsourcing
Published 2008-01-19
| Outsourcing is ever changing and there are current trends in this new industry.
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Earning More Through Outsourcing
Published 2008-01-19
| The outsourcing process is simple, easy, and mind, you, it is way cheaper than if you did the job yourself. There are a number of consultants in the Philippines who can help you with just about any project that you may have
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When Enough Is Not Enough: Delivering Extraordinary Customer Service
Published 2008-01-19
| There are a lot of things to consider when delivering extra ordinary customer service.
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Technology and Customer Service
Published 2008-01-19
| Technology goes hand in hand with outsourcing industry.This is because the contact centers in the said country are aware that customer service can make or break the companies that they are serving.
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The Boon and the Bane in Outsourcing
Published 2008-01-20
| Since outsourcing is popular nowadays there are people planning to take advantage of this new industry
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Outsourcing and the Learning Curve
Published 2008-01-20
| It is still possible to enjoy the benefits offered by outsourcing as long as the necessary precautions are in place.
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Learn How to Distribute and Prioritize Tasks
Published 2008-01-20
| One problem of virtual assistants are too much work that they forget how to distribute and prioritize tasks.
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Outsourcing and Effective SEO
Published 2008-01-20
| SEO is the latest marketing strategy today and a lot of companies are outsourcing this type of work.
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Philippines To Be Number One Outsourcing Site
Published 2008-01-20
| The Philippines is gradually becoming one of the most sought after BPO site in the global market. It has surpassed all market expectations, and outsourcing companies are reaping the benefits; while at the same time, help strengthen the Filipino economy with the influx of dollar-based businesses
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Outsourcing To Beat Your Competition
Published 2008-01-20
| Outsourcing can help your company complete and deliver large or larger orders faster; establish other business transactions with your subcontractors; and even expand your market share by becoming the middleman
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What Makes a Good Outsourcing Contract
Published 2008-01-20
| A good contact can make or break an outsourcing deal. Know the characteristic of a good contract.
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Outsource Your Accounting Business Processes to the Philippines
Published 2008-01-20
| For excellent accounting at a cheaper price, outsource your accounting business processes to the Philippines.
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Contact Centers and the Philippines
Published 2008-01-20
| The Philippines is a great place to establish a contact center. Its location in Southeast Asia is good and its citizens can easily adapt to different cultural situations that they are in.
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Technology and Organization of Call Centers
Published 2008-01-20
| Call centers in the Philippines and elsewhere in the world are organized into different levels to handle customer concerns according to their complexities and difficulties.
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How Outsourcing Works and Its Benefits
Published 2008-01-20
| You may be wondering how this outsourcing works. You may be a complete ignorant when it comes to the outsourcing industry, but as long as you have good internet browsing skills and the knowledge and talents to support it, then in no time at all, you will be receiving dollars in exchange for the work that you will do for clients
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Workforce Management in Call Centers
Published 2008-01-20
| Through workforce management and the skillful overall management of call center in the Philippines, these stalwarts of outsourcing stand proud in delivering excellent customer service.
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Etiquette for Customer Service on the Phone
Published 2008-01-20
| When excellent etiquette is observed on the phone, the company and the customers benefit mutually.
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The Truth About Call Centers
Published 2008-01-23
| Even though call centers are helping developing countries, there a lot of criticism surrounding the business.
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Honesty and Good Phone Customer Service
Published 2008-01-24
| Honesty plays a huge part in achieving good customer service.
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Getting Value for Your Money: Freelancer or Affiliate Company
Published 2008-01-25
| There are a lot of considerations before deciding to hire a freelance or going with an Affiliate company
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Irate Customers and Contact Centers
Published 2008-01-25
| It is normal to deal with irate callers and here are ways to deal with them.
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Learning The Basics of Telecommuting
Published 2008-01-25
| Because of the onset of latest technology, Telecommuting has became popular.
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Training Contact Center Agents for Good Customer Service
Published 2008-01-25
| If you are looking for a place where contact center agents provide excellent service and if you want your customers to be satisfied with the level of service they receive, then you should consider contact centers in the Philippines.
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What is a Call Center?
Published 2008-01-25
| A call center is established by a company essentially to provide different kinds of support and give important information to their customers concerning the companys products and services.
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The Call Center Industry in the Philippines
Published 2008-01-27
| The call center industry is indeed a very dynamic sector in the economy of the Philippines. Not only that, because of the proven effectiveness of these call centers and the customer service skills of Filipinos born out of their hospitality, it is expected that the industry will grow in the next few years.
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Technical Tools for Philippine Call Centers
Published 2008-01-27
| In the quest to effectively manage calls, maximize the workload of call center agents, and the desire to help customers solve their issues and concerns, several technical tools and refinements have been devised by call centers in the Philippines.
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Performance of Call Centers
Published 2008-01-27
| Call centers in the Philippines are always on the go in ensuring that they deliver excellent performance. This has led to the tremendous growth of the call center industry in the Philippines
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Telemarketing and Philippine Call Centers
Published 2008-01-29
| The Philippines has already captured 20% of the call center market in the world and it is expected to grow in the next few years because of the preference being given to the Philippines by companies outsourcing their telemarketing needs
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Philippine Call Center Prospects for Growth
Published 2008-01-29
| The Philippines is competing with India in the top spot for the destination of choice of call centers and other offshore outsourcing services.
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Virtual Call Centers vs. Philippine Call Centers
Published 2008-01-29
| See how virtual call centers are different from Philippine call centers.
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The Essentials of Good Customer Service
Published 2008-01-29
| Learn the basics of giving a good customer service.
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Recruitment of Philippine Call Center Agents: An Inside Look
Published 2008-01-29
| Philippine call centers have dynamic human resource management personnel to facilitate the recruitment, training, and even retention of Philippine call center agents.
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Training Philippine Call Center Agents
Published 2008-01-29
| An effective training program will enable a Philippine call center agent to deal with customers and provide the service that they deserve.
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Good English Skills in Philippine Call Centers
Published 2008-01-30
| With the continuous development of the call center industry in the Philippines, the country needs to ensure that the skills of its citizens are at par with the rest of the world.
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Business Process Outsourcing and the Philippines
Published 2008-01-30
| As the industry continues to grow, the Philippines will be able to take the first place in providing business process outsourcing services in the world.
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Why Professionals Join Philippine Call Centers
Published 2008-01-30
| The call center industry in the Philippines helped in curbing the unemployment rate in the country.
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Offshore Call Center: Destination Philippines
Published 2008-01-31
| As Philippine call centers continue to grow, foreign companies are expected to troop to the Philippines for business process outsourcing.
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Supporting Call Centers in the Philippines
Published 2008-02-01
| The call centers number one support comes from its agents who tirelessly render their services in order to provide services to different kinds of customers all over the world.
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The Call Center Culture in the Philippines
Published 2008-02-01
| Call center industry changed the world view of Filipino today.
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Employing Filipino Call Center Agents
Published 2008-02-01
| In enhancing the skills of Filipino call center agents, they have to improve their English communication skills, the neutralization of regional accent and their decision making skills. These are important in the industry in addition to analytical skills, execution of instructions, and proactive relationship with clients.
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Cultural Training in Philippine Call Centers
Published 2008-02-01
| In general, Philippine call center agents are able to adapt easily to different cultures. Filipinos are hospitable and this translates to the kind of customer service they provide to customers, even to those who are located abroad.
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Empowering Philippine Call Center Agents
Published 2008-02-01
| The most important part of the agent empowerment is the inculcation of the values of the company, which is of course centered towards the service provided to the customers.
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Dealing with Irate Customers the Filipino Way
Published 2008-02-01
| Philippine call center agents use their natural penchant for hospitality and accommodating character to help an irate customer.
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The Philippines and the Global Outsourcing Market
Published 2008-02-01
| With its huge pool of highly literate college graduates sporting good English skills, more call centers will outsource their need for customer service and technical support to the Philippines.
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Information Security in Philippine Call Centers
Published 2008-02-01
| One of the concerns, and objections of customers in outsourcing customer service, however, is the security of their contact details, especially those that pertain to their financial records and matters concerning their identity.
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Improving Call Centers in the Philippines
Published 2008-02-01
| The call center industry is also doing its share. There are now call center academies that provide training to prospective call center professionals and help them increase their chances in being hired at call centers.
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The People Behind Philippine Call Centers
Published 2008-02-01
| The government is helping call centers in securing the best agents in the market. As such, different agencies of the government are working to support the development of skills and talents of call center agents.
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Professional Development in Philippine Call Centers
Published 2008-02-01
| For professionals looking for good careers, call center can be one of the major choices. Agents do not only learn about company products and services. Rather, they also get to know business processes and strategies, which could aid them in developing skills and strategies that could help them understand business processes better.
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Philippines in the Outsourcing Market
Published 2008-02-01
| With a huge number of university graduates every year, the Philippines is encouraging the further development of the call center industry in order for the country to push its competitive advantage in the world market and start its drive for expanding operations.
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Competitive Advantage of Philippine Call Centers
Published 2008-02-01
| The professional development of call center agents also helps develop the career development of both young and old professionals in the Philippines. These professionals in turn are able to provide excellent service to customers from all over the world.
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Call Centers and the Situation of the Philippines
Published 2008-02-01
| In worst cases, this image of the country as politically and economically unstable undermines its drive to enhance its image as the destination of choice for companies wishing to outsource their customer service, particularly, their contact center.
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What Makes Philippine Call Centers Dynamic?
Published 2008-02-04
| Show how dynamic Filipino agent can be in the world of customer service.
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Technology and People for Excellent Customer Service
Published 2008-02-06
| People and technology are important aspects of providing good customer service in the Philippines. Both factors enable call centers to serve more than two million customers whose calls are routed to these call centers in the Philippines.
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Dealing with Customers on the Phone
Published 2008-02-10
| Customers will always be the number one priority and dealing with properly can bear fruits.
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Outsourcing Call Center to the Philippines
Published 2008-02-10
| The advantages and benefits of outsourcing call centers to the Philippines have been noticed by a lot of companies all over the world. Good thing, the level of connectivity in the Philippines is also high.
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Outsource Your Call Center to the Philippines
Published 2008-02-10
| Although the Philippines tend to be considered as the second option for outsourcing, this is expected to change in the next few years as the Philippine call center industry improves its infrastructures and the government enhances the English skills of the future members of the labor force.
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Philippine Call Centers and Government Support
Published 2008-02-25
| Philippine call centers are also helping the government lower the unemployment rate in the country.
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